Wisual AI - Privacy Policy

1. Who We Are

Wisual AI ApS is a company based in Denmark that provides AI-powered tools for virtual staging, renovation, and visualization. We act as the data controller for the information we collect.

For any privacy inquiries, please contact us at support@wisual.ai

2. Information We Collect

• Account information: name, email address, and password (encrypted).
• Billing information: payment details handled securely by Stripe (we never store full card numbers).
• Uploaded content: property photos and generated results you submit in our AI tools.
• Usage data: anonymized data about how you use our platform (e.g. page visits, clicks, browser type).
• Analytics data: we use Microsoft Clarity on our app and website to better understand user behavior and improve our Service. Microsoft Clarity collects anonymous session data such as click patterns, scrolling behavior, and basic device information. This data helps us analyze usability and enhance user experience. All information is processed in compliance with GDPR and does not include personally identifiable data.

We do not knowingly collect personal data from individuals under 18 years of age.

3. How We Use Your Information

We process your data to:

• Provide, operate, and maintain our Service.
• Manage your account and process payments.
• Generate AI-enhanced images from your uploaded content.
• Improve product quality, user experience, and security.
• Send service updates or support messages.
• Comply with legal obligations under EU and Danish law.

We do not sell or share your personal data with third parties for marketing purposes.

4. Data Storage and Security

Your information is securely stored on servers within the European Union (EU). We use encryption, access controls, and secure storage methods to protect your data.

If you delete your account, we remove or anonymize your personal data, except where retention is required by law (e.g. tax or billing records).

5. AI-Generated Content and Uploaded Photos

Photos and AI-generated images you upload or create are processed automatically by our models. We may use anonymized or blurred copies of generated images to improve our AI algorithms or showcase product examples. We never use identifiable property information for marketing without your consent.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access and receive a copy of your data.
• Correct or delete your information.
• Withdraw consent at any time.
• Object to or restrict processing.
• Request data portability.

You can exercise these rights by contacting us at support@wisual.ai
If you believe your data has been misused, you can file a complaint with the Danish Data Protection Agency (Datatilsynet).

7. Cookies

We use cookies to analyze traffic and improve site performance. You can manage your cookie preferences through your browser settings or our cookie banner.

8. Updates

We may update this Privacy Policy from time to time to reflect new legal requirements or service improvements. Any major changes will be communicated via email or website notice.